Help Desk Solutions

help desk

Understanding the critical nature of support systems, especially for the Department of Defense and other federal agencies, we bring an extensive track record of delivering exceptional help desk solutions. We are committed to ensuring seamless operation and maximum readiness of your equipment.

Our help desk solutions offer specialized services tailored to the unique needs of military personnel and organizations. We have built help desks that are available 24/7/365 worldwide with highly qualified technicians who are focused on the end-user. We assemble teams that can provide remote expert technical support to diagnose and resolve complex hardware or software challenges promptly. Stay mission-ready with our assistance in installing software updates and patches and enhance operational proficiency through specialized training resources. Furthermore, we have experience in providing localized support, both CONUS and OCONUS.

We believe in delivering customized solutions that align with your organization's objectives and challenges. Partnering with Linchpin Solutions means choosing a trusted ally committed to your success. Our expertise, dedication, and commitment to excellence make us the ideal choice for building and maintaining a help desk solution that meets the highest standards of quality and reliability.

HDI Logo

We specialize in the following areas:

Service Availability and Flexibility

  • 24/7/365 Availability Worldwide
  • Remote expert technical support
  • Experience providing localized support (CONUS and OCONUS) 

Expert Staff and Support

  • Veteran-staffed with backgrounds in SATCOM/IT equipment 
  • 2024 HDI Team Certified Pinnacle of Excellence Award 

Full Life Cycle Support Services

  • Tracking & Repair Support
  • Data Collection, Analysis, & Reporting
  • Shipping & Receiving